June 13, 2019

The Volume Shadow Copy Service is not Working, What to Do?


Volume Shadow Copy Service, or Shadow copy, VSS, plays an important role in the backups and system restores of computer volumes or files. This post shows you specific methods to solve the issue that the Volume ShadowCopy Service is not working in two cases.


Case 1: Volume Shadow Copy not Working when Backing up Windows

When you get the error messages 0x80042302, 0x807800A1, or 0x800423F4 during the Windows backup process, the most useful way for you to get this issue solved is to check and enable the Volume Shadow Copy Service. Here, we summary two ways to set Volume Shadow Copy Service to Automatic.

Way 1:  Enter Windows service via searching
Step-1: Type “service” in Windows search toolbar and click Service.
Step-2: Find Volume Shadow Copy service and click the Start button.

start VSS

Step-3: Right-click Volume Shadow Copy service and click Properties

right click to get VSS properties option



Step-4: Change the Startup type to Automatic, and then click Apply and OK. 

set VSS startup type to automatic

Way 2: Enter service via msc
Step-1: Press Win + R keys on the keyboard.
Step-2: Enter services.msc  and press Enter key to open Service Windows.

Run windows

Step-3: Find Volume Shadow Copy and choose Properties after you right click it.
Step-4: Set the Startup type to Automatic and click the Start button.


Step-5: Click Apply, and then OK button to run Volume Shadow Copy service.

Cases 2: Volume Shadow Copy Service is not Working when Restoring System

It is annoying when you get such message during the system restore “There was an unexpected error in the property page: the Volume Shadow Copy Service used by System Restore is not working…” What should we do to fix this Windows VSS error?

Solutions to this issue:

Way 1: You can enable Volume Copy following the above steps.
Way 2: Change the system restore settings.
Step-1:  Search Edit group policy in Windows search toolbar and click to enter Local Group Policy Editor.
Step-2: Access Computer Configuration\Administrative Template\System\System Restore
Step-3: Set Turn off System Restore policy to Not configured.

set turn off system restore policy to not configured


The Alternative Option to Backup and Restore Windows System

If you get errors in the Volume Shadow Copy Service and want to back up the Windows system, you can choose iSunshare CloneGo to create a backup of Windows system. It is super easy for you to backup all system configurations and settings. You can restore it any time you want.

Step-1: Launch CloneGo and click Backup.
Step-2: Choose the system partition as the backup target.
Step-3: Choose the destination to keep the system backup compressed file.
Step-4: Click Start and you will get the backup file sooner.

CloneGo Backup steps

It is free to download the Windows system backup software. You can have a try now!


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